Frequently asked questions

Click "Get started" in the top-right, fill in your email, name and a password (8 characters minimum), and pass the bot check. We email you a verification link — click it to activate your account.

Use the "Forgot password" link on the sign-in screen. We email you a 6-digit reset code that's valid for 15 minutes.

Yes — open Profile and click "Change email". We send a confirmation code to the new address and a security alert to the old one.

We use Telegram for 2FA. Link your Telegram in Profile → Telegram, then enable 2FA from the Globalgle bot. On every sign-in we send a 6-digit code to your linked Telegram, and you enter it to complete the login.

Generate a one-time recovery code in Profile → Security and keep it somewhere safe. If you lose your Telegram, paste that code on the sign-in page — it unlinks the old Telegram and walks you through linking a new one.

Profile → Login history shows recent sessions with IP and device. You can sign out other devices from there. A new sign-in from an unfamiliar location also triggers an email alert.

Open Profile → Login history and click "Sign out other devices". We ask for your password, then immediately invalidate every other session — only this device stays signed in. Changing your password does the same thing automatically.

Open Wallet → Add funds. You can pay with bank transfer or with crypto. Most payments credit your wallet automatically once the network or bank confirms; manual deposits where you upload proof are reviewed by our support team.

Automatic methods usually credit within a few minutes. Manual deposits are reviewed by our support team, typically within 30 minutes during business hours.

Wallet credits are non-refundable once added, but you can spend them on anything across our platform.

Sign in and open Billing & Plans for the live list and exactly what each plan includes. Plans are priced by duration.

Yes — open Billing & Plans and use Switch Plan. You can move to a different plan or change the duration of your current one.

Turn on Auto-renew in Billing & Plans. When your plan is about to expire we automatically charge your wallet and extend it. If your wallet is short, we email you so you can top up before it lapses.

Paid features pause until you take a new plan. Your data is kept. If you had Auto-renew on and there were enough funds, we'll have already extended it for you.

The fastest way is the chat bubble at the bottom-right of any page once you're signed in — just type and someone gets back to you. You can also open Support from your dashboard to start a longer conversation, or message us in Telegram if you've linked your account.

Open Complaints from your dashboard and pick "Feature request" or "Bug" when you submit. Everything that comes in gets read.

Yes — there's a Tutorials link in the footer of every public page, and inside your dashboard sidebar.